Many homeowners avoid scheduling home maintenance with professionals simply because they aren’t sure what to expect. They aren’t sure how to prepare, and they aren’t sure about letting strangers into their homes. At The Mad Hatter, your concerns are our concerns. We want all of our customers, friends, and neighbors to feel safe with our staff in their home completing their service and we also want our customers to be safe this winter. We provide services and professionalism to help accomplish this.

Types of Chimney Appointments

There are various reasons that homeowners may call The Mad Hatter into their home. During the life of the chimney, there are many things that can go wrong and just as much that needs to be done on a regular basis. In order to maintain the safety and efficiency of your chimney and fire system, it’s imperative that appointments are made and kept when necessary. Our team of professionals can help you determine what is necessary and when.

Preventative Care

The National Fire Protection Association (NFPA) and the Chimney Safety Institute of America (CSIA) agree that chimneys that are cleaned regularly and inspected annually are the safest and most efficient. You should make these appointments in advance, preferably before and after burn season to ensure the system is cleaned after daily use.

Diagnostics and Investigatory

While a level one inspection is the standard for annual safety, a level two inspection is necessary when there is a suspected problem or hazard. After severe weather, seismic activity, animal intrusion, or house fire, you should schedule a level two inspection. This is like a basic inspection with the addition of video scanning of the interior system and visual inspection of parts inside attics and crawlspaces. We also investigate the source of fires, smoke, and carbon monoxide.

Repairs and Installations

One important aspect of our job is installation and repair. We upgrade and repair systems to restore safety and efficiency. Once a repair is recommended, it is important to get it scheduled right away so that more damage doesn’t occur, adding to the cost and prolonging the problem. Our team is certified to install top brands and can help you maintain your manufacturer’s warranty. We are also skilled masons who can repair any chimney, no matter the design, size, or stone type.

What to Expect and How to Prepare

On the day of your appointment, a technician will arrive on time, in a company vehicle, and with visible identification. Drop cloths will be placed to cover your furniture and floors while we work. We’ll use brushes to clean the inside of the system and gain access to a hazard. The mess will be contained with an industrial vacuuming system and we’ll leave the house the way we found it. For big repairs and installs, expect a little more time with your chimney sweep. Our technicians are all courteous and maintain the utmost of professionalism at all times. Our work is efficient and we won’t take a moment more time out of your day then absolutely necessary.

When you hire The Mad Hatter, you will not get sidled with unexpected costs. We clear every bit of work with you before it’s started.

If you’re ready to schedule an important chimney appointment, look no further than The Mad Hatter. Contact us today.